Returns and Cancellations


Returns

Because every item is custom-made to order specifically for you, all sales are final. We are unable to accept returns, cancellations, or exchanges once an order is placed.

Reprints

ERRORS ON APPROVED PROOFS
Your stationery is printed exactly as shown in your approved proof. Because final proofreading is the client's responsibility, we cannot offer refunds or returns for approved errors, even if they were overlooked during the proofing stage.

  • 5-Day Reporting: If you notice an issue, contact us within 5 business days of delivery.

  • Discounted Reprints: We will happily reprint your order at a discounted rate.


OUR ERROR POLICY
If your order doesn't match your approved proof, contact us within 5 business days and we will reprint the affected items free of charge.

However, if the printed pieces match your approved proof, all sales are final. Final proofreading is the client's responsibility, so we cannot offer refunds, returns, or free reprints for errors that were present on the approved proof.


DAMAGED ORDERS & SHIPPING CLAIMS
If your order arrives damaged, please contact us within 5 business days to request a replacement.

  • Eligibility Requirements: Items must be unused, in their original condition, and kept in the original packaging.

  • Photo Verification: You must provide at least 6 clear photos showing the damaged items and the shipping box from multiple angles. We will inspect the photos and notify you if your reprint is approved.

  • Replacement & Shipping: Approved reprints are produced and sent using your original shipping method. If you need faster delivery, you may pay to upgrade your shipping.

  • Event Deadlines: If we cannot print and deliver your replacement before your event date, a partial refund may be issued.


COLOR REPRESENTATION POLICY
We do our best to show your design accurately, but final printed colors may vary slightly from what you see on your screen.

  • Screen vs. Print: Monitors display colors using light, while printers use ink. Your screen's brightness, contrast, and color settings will affect how colors appear online compared to the physical product.

  • Returns & Reprints: Because screen-to-print variations are a normal part of the printing process, Chloe & Rose Paperie cannot offer returns or free reprints due to color differences.